How we handle email addresses

Our newsletter list lives on our own system and nowhere else. We don't use newsletter platforms, we don't sell or share addresses, and we write to a licensee from a state's list once, at most, unless they say yes.

Licensees from a state's public list

Some state boards publish a list of their licensees with an email for each. New Jersey's Division of Consumer Affairs, Florida's Department of Health, Virginia's Department of Health Professions and Michigan's Bureau of Professional Licensing do. We use that list first to check our own members' licenses. For therapists who aren't members yet, these are the rules:

• Only current licenses. We keep a therapist's name, license number and type, and email only when the board shows the license in good standing.
• Locked away. The emails are stored encrypted, apart from member accounts. No page shows them, nothing exports them, and the people who run the service see only counts.
• One invitation. We send one plain email that says who we are and where we found your address, with a yes and a no. Nothing else is ever sent to that address unless you say yes and then confirm by email.
• No means gone. Say no, or click unsubscribe, and we delete your address that day. If you don't answer within 60 days, we delete it then. An address that bounces is deleted at once.
• Never again. After we delete an address we keep only a scrambled fingerprint of it, which can't be turned back into the address, so next year's list never brings you back.
• Confirming a license. If you join with the email the board has for your license, that match confirms the license is yours. We compare a scrambled fingerprint, so this works even after the address itself is deleted.
• Slowly. Invitations go out a few hundred a day at most, and stop on their own if too many bounce.

The newsletter

• Only if you asked. You're on the list only if you said yes to an invitation and confirmed, signed up on this site and confirmed, or turned it on in your member settings.
• Proof of your yes. We keep when you agreed and the exact words you agreed to. A sign-up you don't confirm within 14 days is deleted.
• One click to leave. Every issue has an unsubscribe link that works without signing in, and your mail app's own Unsubscribe button works too. Unsubscribing deletes your address.
• No tracking. We don't track who opens an issue or clicks a link. We keep which issue went to which subscriber for about a year, to count deliveries.
• Who sends it. Newsletter email goes out through an email delivery service that only carries the message; it doesn't keep a list or contact you.

Questions

Write to lexsanti@hereistherapy.com, or by mail to A Key Disruption LLC, 46 Elm St, Trumansburg, NY 14886. See also our Privacy Policy.