How availability works
Your availability tells people looking for a therapist, and colleagues sending referrals, whether you have room. It's only ever what you say, and it doesn't stay up forever: it asks you to confirm it.
The three choices
| You choose | Clients see | Referrals |
|---|---|---|
| Accepting new clients | "Accepting new clients", and they can write to you | You count toward your state's numbers and get referrals that fit |
| Waitlist | "Waitlist", with when you expect an opening, and they can ask to join it | You aren't counted or matched to referrals |
| Practice full | "Not accepting new clients". Your profile stays up, but client inquiries are off | None, until you switch back |
Only Accepting counts as having room. A plan or payment never changes that, or where you appear in results.
Confirming every 30 days
Accepting and Waitlist each last 30 days. Choosing either one, or pressing Confirm My Availability, confirms it and starts the 30 days again. Your Availability page shows when the next confirmation is due. If you don't confirm in time, you switch to Practice full on your own, so nobody is sent to someone who stopped having room. Practice full doesn't expire, so there's nothing to confirm.
Waitlists
- You pick when you expect an opening, within the next 60 days. Clients see it as a rough time, like "opening early December", and immediate openings aren't promised.
- A waitlist runs up to 2 months at a time. After that it rests for 60 days before you can open a new one, unless you choose Accepting in between. That keeps a waitlist from standing in for real availability.
How many new clients you can take
While you're Accepting, you can say how many new clients you have room for, up to 20. Once that many referral introductions have happened, new referrals to you pause, so you aren't flooded. Colleagues can still send you one by name, and clients can still contact you. Saving the number again, or clearing it, starts a fresh count.
Practice full
Your profile stays public and says you aren't accepting new clients, and client inquiries are off. You keep your colleague network: messages, referrals you send, and The Commons. No charge today: every account is a free Founding member. When paid listings begin, a full practice isn't billed month to month, and billing starts again on the day you switch back to Accepting or Waitlist.
Pausing your listing
- Pausing hides your public profile from the directory and search. It's available once your license is verified, while your practice is full.
- You can pause today, or pick a date in the next 90 days. A pause that hasn't started yet can be cancelled.
- Your account, profile, messages, referrals and The Commons stay as they are. When you have room again, reactivate as Accepting or Waitlist and everything is exactly as you left it.
Vacation hold
Going away? Set a return date, up to 90 days ahead. While you're away there's no client contact and no referrals, and your profile says when you're back. Your 30-day clock pauses for the hold, so you don't come back to an expired status.
Billing
Nothing is charged today: every account is a free Founding member. When paid listings begin, these rules apply, and you'll see prices here first.
- Practice full: no month-to-month charge while you're full. Billing starts again on the day you switch back to Accepting or Waitlist.
- Paused listing: no listing charge while it's paused.
- While you are a Founding member, the colleague network (referrals, messages and The Commons) costs nothing.